> For the complete documentation index, see [llms.txt](https://docs.alph.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alph.ai/alph-security-center/elevate-account-safety-with-2fa.md).

# Elevate Account Safety with 2FA

<figure><img src="https://1107870097-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnN39gnF3pZ7VTubMV63w%2Fuploads%2FJb5zXbs7CUXKR39XRsi7%2F2fa1.jpg?alt=media&amp;token=9a26a60e-47e5-4533-805a-f1acc372968c" alt=""><figcaption></figcaption></figure>

## 🔐 Keep Your Alph Wallet Safe with 2FA

In the crypto world, **security is everything**. That’s why Alph uses **Two-Factor Authentication (2FA)** with **Google Authenticator** — adding an extra layer of protection to keep your account and crypto assets safe.

### Why 2FA Matters?

Two-Factor Authentication (2FA) is a security method that requires two forms of verification before granting access to your account:

> 1. **Something you know**: Your password.
> 2. **Something you have**: A temporary code sent to your phone or generated by an app.
>
> By requiring both elements, 2FA makes it significantly harder for unauthorized individuals to gain access to your account, even if they know your password.

### How to Enable 2FA on Alph AI?

It only takes a few minutes to set up:

1. Log into your Alph account.
2. Go to the **Account Security** page.
3. Click **“Bind Now”**.
4. Download the **Google Authenticator** app from:
   * [App Store (iPhone)](https://apps.apple.com/us/app/google-authenticator/id388497605)
   * [Google Play (Android)](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2)
5. Scan the QR code shown on the Alph screen.
6. Enter the 6-digit code from the app into the field.
7. Done! Your account is now much more secure.

{% hint style="info" %}
🕒 **Note:** After enabling 2FA, withdrawals will be locked for 3 hours for security reasons.
{% endhint %}

***

### Lost Access to Google Authenticator?

Got a new phone? Accidentally deleted the app?

No worries — you can reset your 2FA by submitting a quick verification form. Once your reset request is approved, you can rebind your account to a new Google Authenticator app.

<details>

<summary><span data-gb-custom-inline data-tag="emoji" data-code="1f4d8">📘</span><a href="https://forms.gle/vnAF4rpBUkviLNTx9"> Submit Form Here</a></summary>

</details>

{% hint style="info" %}
🕒 After resetting or unbinding, withdrawals will be locked for **24 to 48 hours** to protect your account from unauthorized access.
{% endhint %}

### Withdrawing Funds: What to Expect?

Before withdrawing, you’ll be prompted to enter a 2FA code.

🚫 Entering the wrong code **5 times in a row** will freeze your withdrawals for 2 hours.\
✅ Entering the correct code will trigger the withdrawal, and you’ll see links to track your transaction via:

* [Solscan (for SOL)](https://solscan.io/)
* [Bscscan (for BNB)](https://bscscan.com/)

{% hint style="info" %}
⏱️ If the transaction takes too long (15 seconds), the system will notify you that there might be a network or balance issue.
{% endhint %}

### Need Help?

Join the Alph community on Telegram for support:

* 🌐 [Global Community](https://t.me/alphaiog)
* 🇮🇩 [Indonesian Community](https://t.me/AlphAICommunity)

***